Responsible Gaming
Gaming Should Be Entertainment
Online gaming should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. While gaming can be fun and exciting, it's important to approach it with the right mindset and within your means.
Remember: the house always has an edge. Only gamble with money you can afford to lose, and never chase losses by betting more than planned.
Age Verification
Online gaming is only available to individuals who are 18 years of age or older in Australia. This is a legal requirement designed to protect minors from the risks associated with gambling.
If you are under 18, please do not access gaming services. Parents and guardians are encouraged to use parental controls and monitoring tools to protect young people in their care.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone you know, help is available:
- Spending more time or money gaming than intended
- Chasing losses by gambling more to try to win back money
- Hiding gambling activity or lying about the amount spent
- Feeling anxious, irritable, or restless when unable to game
- Using gaming to escape problems, stress, or negative emotions
- Neglecting family, work, school, or other responsibilities due to gaming
- Borrowing money or going into debt to fund gaming
- Unsuccessful attempts to cut back or stop gaming
- Risking important relationships, job, or educational opportunities
Self-Help Tools & Safer Gaming Features
Most online gaming platforms offer built-in tools to help you stay in control:
- Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
- Loss Limits: Cap the maximum amount you're willing to lose
- Time Limits: Set session time limits to prevent extended gaming periods
- Reality Checks: Receive pop-up reminders about how long you've been gaming
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing gaming services
- Account Statements: Review detailed records of your gaming activity and spending
We encourage you to use these features to maintain control over your gaming experience.
Support & Help Resources
If you're struggling with problem gambling, free and confidential support is available:
Australia
- Gambling Help Online – Free counselling and support service
Website: www.gamblinghelponline.org.au
Phone: 1800 858 858 (free call, 24/7)
United Kingdom
- GamCare – Problem gambling support and counselling
Website: www.gamcare.org.uk - GamStop – National self-exclusion scheme
Website: www.gamstop.co.uk
Canada
- Responsible Gambling Council – Education and support
Website: www.responsiblegambling.org
United States
- National Council on Problem Gambling – Helpline and referrals
Website: www.ncpgambling.org
Phone: 1-800-GAMBLER (1-800-426-2537)
Germany
- Bundeszentrale für gesundheitliche Aufklärung (BZgA) – Health education and gambling support
Website: www.bzga.de
If You Need Help
Seeking help is a sign of strength, not weakness. If you or someone you care about is struggling with problem gambling:
- Contact one of the support organisations listed above – they're free, confidential, and staffed by trained professionals
- Speak to a trusted friend, family member, or healthcare provider
- Use the self-exclusion tools available on gaming platforms
- Set strict limits on deposits, losses, and time spent gaming
Help is available 24/7. You don't have to face this alone.